Floor and Tiles · Documentation
FAQ & troubleshooting
Common problems and their solutions.
Nothing is generated
| Problem | Solution |
|---|
| Open spline | Close the spline. Nested closed splines become holes. |
| Mesh has no faces in the tiling plane | Set General › Plane manually. |
| Border wider than the room | Reduce Band Width in Borders. |
| Row settings | Check Cull Below (General), Missing Boards › Chance (Board Randomization) and Enabled (Areas). |
| Volume Tiles generates nothing | Only faces inside the box and facing into it are tiled. Check the box extends past the wall faces and the objects are not excluded. |
A pattern or feature does not work
The free edition lays Basic only. Other patterns, borders, Planner editing, Volume Tiles and Tile every surface require Pro. A purchased copy runs as Free until activated in About › Licence… with the key from the Gumroad receipt.
Licence
| Question | Answer |
|---|
| Where is the key? | In the Gumroad receipt and in your Gumroad library. One key activates several machines up to the licence limit. |
| Internet connection | Required once to activate. The key then works offline for 14 days between checks. |
| Render nodes | No licence needed. Backburner, Deadline and 3dsmaxbatch render Pro features without a key; only the plugin must be installed. |
| New machine | Activate with the same key. If the limit is reached, contact support. |
| Refund | A refunded key stops working within 14 days; floors fall back to Basic. |
Installation
| Problem | Solution |
|---|
| Toolbar missing | Right-click any toolbar and enable Floor and Tiles. The objects are also in Create › Geometry › Floor and Tiles. |
| Plugin does not load | Supported: 3ds Max 2024–2027. Check that %APPDATA%\Autodesk\ApplicationPlugins\FloorAndTiles.bundle exists and restart Max. Remove any older copy in C:\ProgramData\Autodesk\ApplicationPlugins. |
| Uninstall | Run uninstall.ms from the bundle folder or delete the folder. Collapse floors first to keep them as meshes. |
Scenes and versions
| Problem | Solution |
|---|
| Scene from an older version | Opens with missing settings at their defaults. |
| Scene saved with 1.4.3 does not merge | Open it in 1.4.4 and save it once; it then merges and XRefs normally. Scenes from 1.3.0 and earlier that failed in 1.4.3 with Error Loading ParamBlock2 open in 1.4.4. |
| Scene opened without the plugin | The floor is empty. Collapse floors to Editable Poly before sharing the scene; geometry, IDs and mapping are kept. |
| Sharing a floor | Use Presets › Copy Code and Paste Code. |
Mesh
| Problem | Solution |
|---|
| Too many polygons | Set Thickness 0 and Generate topology off. Cap bottom, Generate grout and Bevel add faces. |
| Board Randomization has no effect | Increase Pattern › Grout or Max Overlap. |
| Texture stretched on planks | Enable Mapping › One repeat per element. |
| Floor faces down | Enable General › Flip. |
For anything else, write with the scene or a preset code and the Max version.
